Group S delivery & sendobakku extension maintenance service

Product category that is targeted for maintenance Target model number
SCB series
2 million pixels of Network cameras

We prepare two kinds of delivery maintenance and sendobakku extension maintenance. You have a choice to environment of customer. You purchase maintenance pack like normal product from our sales agent and by having you submit registration book, become maintenance service start.

What is delivery & sendobakku extension maintenance service?

Person wanting substitute plane immediately is delivery maintenance Expense including substitute plane available for maintenance contract is free right after the purchase

We send substitute plane to designated place of customer at the time of obstacle. Please send back apparatus with malfunction to us after the exchange in customers.
Installation of substitute plane and disassembly of trouble product are in customers, please.

Person having time to spare a little conserves sendobakku extension Repair expenses that guarantee after the second year applies are free

Extension service of standard free term of a guarantee (one year). We have you send inoperative apparatus and send repair completion article or substitute plane to customer-designated place.
Installation of substitute plane and disassembly of trouble product are in customers, please.

In the case of delivery maintenance

Procedure when it broke down by any chance

  1. If trouble occurs, please connect with window for exclusive use of maintenance of Logitec INAS.
  2. After the reception desk, we will send out substitute plane from us. Installation of substitute plane and disassembly of trouble product are in customers, please.
  3. After working on exchange of product, please send back trouble product to Logitec INAS.
  4. ※ Shipment of note) delivery maintenance on that day is 16:00 to reception desk.
In the case of sendobakku extension maintenance

Procedure when it broke down by any chance

  1. If trouble occurs, please connect with window for exclusive use of maintenance of Logitec INAS.
  2. After the reception desk, please ship trouble product in customers. Disassembly of trouble product is in customers, please.
  3. After the repair in us, we will return to customer. Installation of repair completion article is in customers, please.

In addition, it is when we confirm contents which heard from customer and judge that we are necessary. Please see the following "delivery & sendobakku extension maintenance service Terms of Use" (PDF) in detail. We recommend that we join "delivery & sendobakku extension maintenance service" at the time of the purchase in addition to have you use our product in peace.

Procedure of contract

Maintenance service menu

We prepare for the use plan of relief to customer.

Service area, call time

  • It becomes service only for service area/Japan
  • Call time/9:00-12:00, 13:00-17:00
    From Monday to Friday (except holiday, the summer, the year-end and New Year specific holiday)
  • From apparatus date of purchase targeted for/maintenance in term of a contract up to five years

※Time (only as for the delivery maintenance) shipment-response on the day of note) substitute plane

  • The day of the call receptionist shipment (until 16:00 acceptance)
    Arrival varies according to areas.
  • ※The postage at the time of trouble product shipment of customer burden.
  • ※Hardware failure is targeted for maintenance service, and, in the case of obstacle of software, sendobakku extension maintenance becomes offer out-of-range of maintenance service. In addition, please perform obstacle in customers about cutting into pieces of.
  • ※We ship repair completion article with factory default.
  • ※Depending on obstacle contents, we may ask for version up of firmware. Work of the case is in customers, please.
  • ※Setting information recovery is not included in this maintenance service. We have you refrain from setting information in customers beforehand, and I would like setting to substitute plane.

Product which is targeted for maintenance

Product for following corporations can purchase optionally.

Maintenance model number Category/object apparatus

Delivery maintenance

sendobakku maintenance

SCB series 2 million pixels Network camera

Maintenance model number of group T, please identify this.
Maintenance model number of group U, please identify this.