Maintenance service for on-site maintenance - NAS

What is on-site maintenance service pack?

On-site maintenance service is service that engineer visits customer point from us-designated service base and repairs. In addition, it is when we confirm contents which heard from customer and judge that we are necessary. Please see the following "on-site maintenance service summary" (PDF) in detail. We recommend that we join "on-site maintenance service" at the time of the purchase in addition to have you use our product in peace.

Maintenance is

We do to product shipment state. It becomes work of customer about environmental setting.

NAS on-site maintenance "plural age contracts standard pack"

It is maintenance pack which we can contract at the time of the purchase in a mass in plural years. After the product purchase, contract within two months is necessary.
In term of a contract, it is up to seven years from the target product purchase.

Pack model number/rate

※Listed price is request for maker retail price according to consumption tax.
※But EBS-LN-HP-06/EBS-LN-HP-07 is non-apparatus of the following model numbers-compliant.
 NSR-MS2BLB series, NSR-6S4BLB series
 (as of June 12, 2018)

Contract chronological table

NAS on-site maintenance "HDD return-free pack"

It is maintenance pack which we can contract at the time of the purchase in a mass in plural years. After the product purchase, contract within two months is necessary.
In term of a contract, it is up to seven years from the target product purchase.

(※ 1,2) restrictions
When we exceed the exchangeable HDD upper limit during term of a contract, and exchange is necessary, return of HDD that malfunction occurs for cause investigation may be necessary. When you cannot agree to the return mentioned above, I may decline offer of maintenance service of afterward.

※Listed price is request for maker retail price according to consumption tax.
※But EBS-LN-HN-06/EBS-LN-HN-07 is non-apparatus of the following model numbers-compliant.
 NSR-MS2BLB series, NSR-6S4BLB series
 (as of June 12, 2018)

Contract chronological table

NAS on-site maintenance "contract pack for deferred many years" (standard, HDD return-free pack common use)

It is maintenance pack when we extend contract continuously. When it is not continuation, we cannot contract.
Contract becomes unit for one year. After former contract is finished, contract within two months is necessary.

※Listed price is request for maker retail price according to consumption tax.
※But EBS-LN-HP-E1 is non-apparatus of the following model numbers-compliant.
 NSR-MS2BLB series, NSR-6S4BLB series
 (as of June 12, 2018)

Contract chronological table

  • NAS maintenance pack object product

  • High-end NAS maintenance pack object product

Windows NAS

WS IoT 2019 for Storage model

WSS2016 model

WSS2012R2 model

Linux NAS

※But NSR-MS2BLB series /NSR-6S4BLB series is non-the following maintenance model numbers-compliant.
 EBS-LN-HP-06, EBS-LN-HP-07, EBS-LN-HP-E1, EBS-LN-HN-06, EBS-LN-HN-07
(as of June 12, 2018)

There is no applicable product.

On-site maintenance service

Plural age contract standard packs

HDD return-free pack

Deferred many years contract pack (standard, HDD return-free pack common use)