Group A [product for corporations] delivery & sendobakku extension maintenance service

Product category that is targeted for maintenance Target model number
Layer 2WEB Smart
Fixed Wireless Access point
DFS obstacle evasion adapter
Coaxial converter
HDMI converter
Network camera

We prepare two kinds of delivery maintenance and sendobakku extension maintenance. You have a choice to environment of customer. You purchase maintenance pack like normal product from our sales agent, and it is for maintenance service start by having you submit registration book.

What is delivery & sendobakku extension maintenance service?

Person wanting substitute plane immediately is delivery maintenance Expense including maintenance contract possibility substitute machine is free right after the purchase

We send substitute plane to designation place of customer at the time of obstacle. Please send back apparatus with malfunction to us after the exchange in customers.

Person having time to spare a little conserves sendobakku extension Repair expenses that guarantee after the third year applies are free

Extension service of standard free term of a guarantee (three years). We have you send inoperative apparatus and send repair completion article or substitute plane to place of customer designation.

In the case of delivery maintenance

Procedure when it broke down by any chance

  1. If trouble occurs, please connect with window for exclusive use of maintenance of Logitec INAS.
  2. After the reception desk, we send out substitute plane from us.
  3. After working on exchange of product, please send back trouble product to Logitec INAS.
  4. ※ We accept shipment of note) delivery maintenance on that day at 16:00, and it becomes just.

In the case of sendobakku extension maintenance

Procedure when it broke down by any chance

  1. If trouble occurs, please connect with window for exclusive use of maintenance of Logitec INAS.
  2. After the reception desk, please ship trouble product in customers.
  3. After the repair in us, we return to customer.

In addition, it is when we confirm contents which you contacted than customer, and we judge with need. Please see the following "delivery & sendobakku extension maintenance service Terms of Use" (PDF) in detail. We recommend that we join "delivery & sendobakku extension maintenance service" at the time of the purchase in addition to have you use our product in peace.

Procedure of contract

  1. We purchase maintenance pack from sales agent.
  2. If maintenance pack arrives, according to guidance of registration bundled with, you fill in necessary matter, and please submit. After the presentation, it becomes contract start.

Maintenance service menu

We prepare for use plan of relief to customer.

  • Delivery maintenance

    Article number From the purchase Standard price
  • sendobakku extension maintenance

    Article number From the purchase Standard price

※Listed price is maker hope retail price according to consumption tax.

  1. Application to service comes to need registration within 60 days than the purchase of product targeted for maintenance.
  2. As for the offer years of service, date of purchase of product targeted for maintenance is date from which a period is reckoned.
  3. Registration is necessary for extension of maintenance service again within 60 days from maintenance expiration day.

Service area, call time

  • It becomes service only for service area / Japan
  • Call time / from 9:00 to 12:00, from 13:00 to 17:00
    From Monday to Friday (except holiday, the summer, the year-end and New Year specific holiday)
  • From apparatus date of purchase targeted for / maintenance in term of a contract up to five years

※Time (only as for the delivery maintenance) shipment-response on the day of note) substitute plane

  • Day of the call receptionist shipment (until 16:00 acceptance)
    Arrival varies according to areas.
  • ※The postage at the time of trouble product shipment of customer burden.
  • ※Hardware failure is targeted for maintenance service, and, in the case of obstacle of software, sendobakku extension maintenance becomes offer out-of-range of maintenance service. In addition, please perform obstacle in customers about cutting into pieces of.
  • ※We ship repair completion article with factory default.
  • ※Depending on obstacle contents, we may ask for version up of firmware. Work of the case would like customer.
  • ※Setting information recovery is not included in this maintenance service. We have you refrain from setting information in customers beforehand, and I would like setting to substitute plane.

Product which is targeted for maintenance

Product for following corporations can purchase optionally.

Group division Maintenance model number Apparatus which is targeted for category /
Group A EBS-DH-01A
EBS-DH-03A
EBS-DH-05A
EBS-SB-01A
EBS-SB-02A

Layer 2 WEB Smart

Fixed Wireless Access point

DFS obstacle evasion adapter

Coaxial converter

HDMI converter

Network camera

Maintenance model number of Group B, please identify this.